Taking Your Business to
the Next Level

Global Management Solutions helps to grow your business with creative ideas and to gain more profits and sustainability!

Global Management Solutions

Global Management Solutions (GMS) has been a trusted companion to IT and virtual based organizations since its establishment in 2018. With a focus on professionalism, reliability, and client satisfaction, GMS has successfully served a diverse range of clients across industries, including corporate, industrial, hospitality, and financial sector through peak of the pandemic and keeping our services running undisturbed.

Services

Global Management Solutions offers a broad range of virtual management services. Our services include

Virtual Dispatch & Security Operations

24/7 Virtual Dispatch Services.

Continuous operational support with real-time communication and coordination.

Emergency & Incident Response Coordination.

Immediate escalation, documentation, and follow-through for any incident

Guard Scheduling & Roster Management.

Efficient shift planning, confirmations, replacements, and workforce optimization.

GPS / App Monitoring for Guards

Live tracking, compliance oversight, and check-in verification through client systems.

Report Verification & Quality Control

Review and validation of all guard reports to maintain accuracy and professionalism.

Client Communication & Updates

Timely notifications, daily summaries, and service updates for full operational visibility.

Alarm Monitoring Coordination (Non-Technical)

Liaison with alarm monitoring centers and guards for non-technical follow-ups.

Administrative & Business Support Services

• Virtual Assistant (General Admin).

Day-to-day administrative assistance to maintain smooth business operations.
• Email & Calendar Management.

Inbox handling, scheduling, meeting coordination, and timely follow-ups.
• Data Entry & Report Preparation.

Accurate data processing, document creation, and customized reporting.
• Customer Service Support.

Professional communication with clients, issue handling, and service inquiries.
• Document Formatting & Editing.

Structuring, proofreading, and polishing documents for clarity and professionalism.

HR & Operations Support Services

• Staff Scheduling / Workforce Planning.

Strategic shift planning, resource allocation, and workforce optimization.

• Employee Onboarding Support.

Assisting with new-hire documentation, orientation scheduling, and integration into workflows.

• Policy & Procedure Documentation.

Creation and maintenance of operational guidelines, employee handbooks, and procedural documents.

• Performance Report Review.

Regular assessment of staff performance reports, feedback summaries, and insights for improvement.

• KPI tracking for staff performance.

Attendance, and productivity aligns with HR analytics and performance management, which is a subset of HR operations.

• For virtual management services.

KPI reporting can also bridge Operations and HR, since it measures both employee performance and service delivery.

Some Of Our Happy Clients

Skywatch Security Guard (Canada)

Designation:

Security Dispatchers
2 Years (2017-2019)

Amanda Johns, COO, HORIZON

Taking Your Business to the Next Level